Industries

Retailers

Retailers

Retailers around the world are facing complex inter-related issues such as changing customer preference SoftConnex, reduced operational margins, and stiff competition from store formats and continuous pressure to create increasing value for shareholders. These issues compel the retail players to innovate in every activity involved in retail business processes. As a result, the retail industry is witnessing many physical and technological changes leading to consolidations, restructuring and also reorganizing the way in which the business is conducted.

SoftConnex Retail BPOs vertical business unit understands the Retail business processes and the technologies to enable them. Our Retail specialists can help conceptualize, evaluate, design, develop, implement and support systems for retailers. Our technical consultants specialize in ERP technologies, POS systems, Enterprise Application Integration and possess strong domain experience in Retail information systems, SCM, CRM, Data warehousing, and multi-channel retailing.

SoftConnex offers a wide range of Business Process Solutions for the retail industry specializing in E-commerce and B2B market place specific business processes.

Core Banking

ERP/Package Implementation, Customization and Global Rollouts

  • Oracle
  • SAP
  • PeopleSoft and Other packaged solutions
  • Version Upgrades
  • E-Commerce Portals
  • Application Development and Maintenance
  • Enterprise Application Integration
  • Data Warehousing and Analytics

Retail BPO Services

  • Customer Service & Contact Center Services
  • Catalog Management & Content Writing Services
  • Image Editing Services
  • Live Chat, Voice & Email Support
  • SEO, Click & Proactive - Sales