Business Process Services

IT Services

Business Process Services

Business Process Services (BPS)

Overview

Today, the world markets have matured to be highly industry, process and segment specific, and there has been a major shift from the initial days of business process services that was relatively simpler. Customers now expect business process services providers to deliver best-in-class operations, as well as the transformation needed in order to be the best in their respective industries. It’s no longer about operational metrics and SLAs alone, it’s about end-to-end process metrics and business outcomes.

At SoftConnex we understand this changing need of customers, and our aim is to delight you through a combination of operational excellence, industry expertise and transformation capabilities. Our focus is to work with you to achieve your business goals, and partner for the next level of improvements in order to attain competitive advantage.

SoftConnex has cutting-edge technology and robust infrastructure to manage all projects efficiently. We are equipped with latest facilities like predictive dialer software, ACD, IVR, soft phone, voice logging and call recording in all our contact centers. The call center services offered by SoftConnex are divided under three main heads which are outbound, inbound and back office services. SoftConnex has the expertise and skilled manpower to set up and manage large outbound and inbound call center services. Our call center agents are well trained and proficient enough to handle large volumes of calls in a professional manner. The agents are provided in-house training starting from greeting the customers over the phone, calls pertaining to surveys, lead generation, verifications, collections and sales.

SoftConnex is your one stop business process outsourcing firm for all your Business Process Services.

Appointment Setting

This has turned out to be a pivotal call center service over the years. This is one of the call center services that firms offer for office appointments, reservations and service schedulers for various forms of transportation, dinners, seats, concerts, special events, seminars and others.

Product or Service Promotion

Product promotion involves informing, reminding and persuading the customers to buy a particular product or service. SoftConnex provides exclusive product promotional support to customers through Tele-services.

Lead Generation

Lead generation means creation or generation of prospective consumer interest into a business product or services. SoftConnex has the expertise to give you leads that will boost your sales. Through our network of call centres, we carry out market surveys and research that help us to generate fresh leads that have high rates of conversion.

Answering Service

An answering service is a business service that basically answers telephone calls and conveys messages to the clients. We specialize in providing effective and accurate answering services that save time and cost.

Customer Service

Every successful business focuses on three elements of customer relationship management - customer acquisition, customer growth and customer care. SoftConnex is a perfect choice to be your Customer Relationship Manager.

Direct Response Marketing

The process of direct response marketing is offered by an inbound call center. We help you broadcast your product and services through print and electronic media and also handle the customer calls. Our agents ensure that every call results in sales. SoftConnex ensures that each incoming call is processed efficiently and appropriately by its call center representative.

Helpdesk Solutions

The help desk is the central hub through which problems and issues are reported. SoftConnex provides tailor-made solutions to provide a superior customer service interaction and thus leveraging each customer relationship to the fullest.

Inquiry Handling

Inquiry handling is a key function for an inbound call centre. All inquiries of the customers are handled appropriately and the detailed information about a particular service or product is given. SoftConnex has an inbound call centre that offers all information required for the customer to have a thorough understanding of the products or services.

Tech Support Solutions

Tech support is the central hub through which computer problems and issues are reported. Our certified engineers provide tailor-made tech support solutions in a quick and efficient way so that customers can enjoy greater peace of mind.

Order Taking Services

SoftConnex can play a supporting role in all your order taking services. We help in accurately recording and delivering the important messages that make your business run. We have experienced order taking representatives who are proficient enough to handle calls and take orders over the phone.

Web Marketing Services

SoftConnex boasts of a comprehensive web marketing services team. It ensures that we generate significant revenue for our clients and provide maximum returns on investment. SoftConnex has acquired the expertise in providing different strategies for web marketing services.

Email and Chat Support

SoftConnex provides management of client's email traffic on behalf of our clients. We work towards building quality customer relationship for our clients. We have successfully and competently handled email support. Our experience ranges from the simple to the complex.

Accounting Services

We reduce costs and enable our clients to focus on functions that are core to their growth. Whether it is a business owner, financial professional or individual, SoftConnex can provide the tools needed to better manage business and personal financial data, records and information storage needs. Our services allow clients to reduce bookkeeping and financial operating cost but still improve administrative and reporting capabilities.

Billing Services

SoftConnex offers a flexible suite of billing services that integrates print and electronic statements, secure online billing, Interactive PDF billing (IPDF), consolidated billing, traditional payment methods and electronic payment options to provide a powerful suite of billing and payment solutions. Our distinct combination of services will enhance the billing process of virtually any business by strengthening your billing cycle, improving customer satisfaction and helping you to get paid faster.

Recruitment Process Services

SoftConnex acts as client’s internal recruitment function for a portion or all of your jobs. We manage the entire recruiting/hiring process from job profiling through the on-boarding of the new hire, including staff, technology, method and reporting. We improve our client’s time to hire, increase the quality of the candidate pool, provide verifiable metrics, reduce cost and improve governmental compliance.